Refund policy

Return Policy

We do not accept returns or exchanges on sale items, gift cards, or for change of mind. All sales are final unless the item is defective, damaged, or not what you ordered.

Damages and issues
Please inspect your order upon reception and contact us immediately at golf.rollers@gmail.com if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right. Depending on the situation, we will offer a repair, replacement, or refund at no cost to you.

To help us process your claim quickly, please include your order number, a description of the issue, and photos of the item and packaging.

Claims must be reported first
Please contact us before sending anything back. Items sent to us without a prior approved claim will not be accepted. If your claim is approved, we'll provide instructions on how and where to send the item.

Approved returns should be sent to: Uptown Tower, Dubai, UAE

European Union 14-day cooling-off period
If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days of receipt, for any reason and without justification, in accordance with EU consumer protection law. The item must be unworn or unused, with tags, and in its original packaging, together with proof of purchase.

Refunds
Once your claim or EU return is received and inspected, we'll notify you of the outcome. If approved, refunds are issued to your original payment method within 10 business days. Please allow additional time for your bank or card provider to post the refund. If more than 15 business days have passed since approval without receiving your refund, contact us at golf.rollers@gmail.com.